Privacy policy
Privacy Policy and Protection of Personal Data
1. General Principle
Sapalan considers the privacy and security of its customers' and visitors' personal data a priority.
Every user who visits this website, signs up or places an order is deemed to have accepted this Privacy Policy.
Sapalan reserves the right to update this policy when it deems necessary. The current text takes effect on the date it is published on the website.
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2. Data Collected
The following information may be collected so that the services offered can be carried out properly:
• Name and surname
• Phone number
• Email address
• Delivery and billing address
• Payment and transaction information
• IP address and website usage data
This data is processed only to the extent necessary to provide the service.
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3. Purposes of Processing Personal Data
The data collected is processed for the following purposes:
• Creating orders and carrying out delivery processes
• Completing payment transactions
• Providing customer support services
• Improving product and service quality
• Ensuring system security and resolving technical issues
• Fulfilling legal obligations
• Marketing and informational activities, where explicit consent has been given
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4. Sharing of Data
Personal data may be shared with:
• Shipping and logistics companies
• Payment infrastructure providers
• Accounting and technical service providers
• Official authorities, where legally required
only to the extent required by the service and in accordance with the law.
Other than this, it is never sold to third parties for commercial purposes or transferred without permission.
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5. Commercial Electronic Messages
Where the user has given explicit consent, campaign, announcement and information messages may be sent via:
• Email
• SMS
• Phone
• Notifications
The user may cancel these message permissions at any time, free of charge.
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6. Cookies and Usage Data
Cookies may be used to improve the website experience.
This data is used to produce anonymous statistical information such as:
• Visit duration
• Pages viewed
• Traffic analysis
and does not directly identify the user.
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7. Payment Security
Credit card and payment information is not stored on Sapalan's systems.
All payment transactions are carried out through secure payment infrastructures and banking systems.
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8. Data Security
Sapalan applies the necessary technical and administrative security measures to protect personal data against:
• Unauthorised access
• Loss
• Misuse
• Alteration
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9. User Rights (under the Turkish Personal Data Protection Law, KVKK)
Under Law No. 6698 on the Protection of Personal Data, users have the right to:
• Learn whether their data is being processed
• Request access to the processed data
• Request its correction or deletion
• Object to the processing
• Withdraw explicit consent
You can contact us for these requests.
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10. Intellectual Property
All content, designs, images, texts, logos and software on the website belong to or are licensed by Sapalan. Their unauthorised use, copying or reproduction is prohibited.
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11. Limitation of Liability
Sapalan cannot be held responsible for damages that may arise from technical failures beyond its control, third-party links or user errors.
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12. Contact
For all your requests regarding privacy and data protection:
📩 info@sapalan.com