Terms of service

DISTANCE SALES CONTRACT AND PRELIMINARY INFORMATION FORM

This text has been prepared in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, to inform the Buyer about orders placed through www.sapalan.com and to govern the sales relationship between the parties. Before confirming their order, the Buyer declares that they have read and accepted this text.

1. Parties

Seller Information
Trade name: SAPALAN
Address: Sapalan, 09970 Koçarlı / Aydın, Türkiye
Phone: +90 546 954 97 71
Email: info@sapalan.com
Website: www.sapalan.com

Buyer: The person who provides their name, surname, address, phone and email details when placing the order. The Buyer's details appear in the order confirmation and on the invoice.

2. Subject of the Contract

The subject of this contract is the sale and delivery of the product the Buyer orders electronically through www.sapalan.com. The product's name, quantity, sales price including taxes, shipping fee and payment method are shown in the order summary and in the order confirmation email sent to the Buyer.

3. Product and Price Information

Prices shown on the website are in Turkish Lira and include VAT. The shipping fee is shown separately at the payment step. Shipping is free for orders above a certain amount; the current amount is shown on the website and on the checkout page. Prices and promotions on the website are applied according to the conditions valid at the moment the order is placed.

4. Payment

Payment is made using the methods offered on the checkout page. Card details are not stored by Sapalan; payment transactions are carried out through secure payment infrastructures. If the payment is not approved by the bank or payment institution, or is later cancelled, the Seller's obligation to deliver ends.

5. Delivery

The product is shipped as soon as possible after the payment is approved and delivered to the address the Buyer provided when ordering. The delivery time cannot exceed the legal maximum of 30 days. Delivery may be made to the person present at the address provided by the Buyer. The Buyer should inspect the package on delivery; dented, broken, wet or damaged packages should not be accepted, and a damage report should be drawn up with the courier.

6. Right of Withdrawal

The Buyer has the right to withdraw from the contract within 14 (fourteen) days of receiving the product, without giving any reason and without paying any penalty. To exercise the right of withdrawal, it is sufficient to give written notice within this period to info@sapalan.com or +90 546 954 97 71.

The product must be sent back to the Seller within 10 days of the withdrawal notice. For returns made with the contracted shipping company notified by the Seller, the return shipping cost is paid by the Seller. The Seller refunds the product price, and any delivery cost, by the Buyer's original payment method within 14 days of receiving the withdrawal notice. For card payments, the time it takes for the refund to appear in the account depends on the bank.

As these are food products, the right of withdrawal cannot be exercised for products whose packaging, cap or seal has been opened or that have been used, since their return is not suitable for health and hygiene reasons. The product to be returned must be unopened, unused and undamaged. The Buyer is responsible for any loss of value caused by their own fault.

7. Defective Products

If the product is delivered broken, damaged or not in line with the order, the Buyer may exercise their optional rights under Law No. 6502. In this case, we kindly ask you to notify info@sapalan.com with a photo as soon as possible after delivery.

8. Personal Data

The Buyer's personal data is processed for the purpose of fulfilling the order, within the framework of Law No. 6698 on the Protection of Personal Data and the Privacy Policy published on the website.

9. Retail Sales

Sales are intended for end consumers only. The Seller may cancel orders considered to be for wholesale or resale purposes; in this case, the amount paid is refunded by the same method.

10. Dispute Resolution

For disputes arising from this contract, the Consumer Arbitration Committees at the Buyer's or Seller's place of residence have jurisdiction within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts have jurisdiction in cases exceeding these limits. In matters not covered by this contract, the legislation of the Republic of Türkiye applies.

11. Entry into Force

By confirming the order, the Buyer declares that they have read, understood and accepted all provisions of this contract. The contract enters into force on the date the order is confirmed.

This English text is provided for information. In case of any discrepancy, the Turkish version prevails.